Privacy Policy
- Introduction
Welcome to Scan Centre Near Me. Your privacy and data security are our top priorities. This policy explains how we collect, use, protect, and handle your information while using our platform.
- Data Collection and Usage
2.1 Information We Collect
Personal Information
- Basic Details: Name, age, gender, contact number, email address, and physical address
- Identity Documents: Government-issued ID proofs when required for specific tests
- Medical Information: Previous medical records, test results, prescriptions, and medical history if shared
- Appointment Details: Booking history, preferred timings, and special requirements
- Payment Information: Transaction records and payment method details
Technical Information
- Device Information: Type of device, operating system, and browser details
- Access Information: IP address, login times, and session duration
- Location Data: Geographic location for finding nearby healthcare providers
- Usage Patterns: How you interact with our platform, including clicks and searches
2.2 How We Use Your Information
Primary Uses
- Appointment Management
- Scheduling and confirming appointments
- Sending reminders and updates
- Coordinating with healthcare providers
- Managing cancellations and reschedules
- Service Improvement
- Analyzing usage patterns to enhance user experience
- Identifying and fixing technical issues
- Developing new features based on user needs
- Customizing services to your preferences
- Communication
- Sending appointment confirmations
- Providing test results and reports
- Sharing important updates about our services
- Responding to queries and concerns
2.3 Data Protection Standards
Security Measures
- Encryption
- End-to-end encryption for all medical data
- Secure socket layer (SSL) protection
- Encrypted database storage
- Secure file transfer protocols
- Access Control
- Role-based access management
- Two-factor authentication for staff
- Regular password updates
- Audit trails of all data access
- Data Backup
- Regular automated backups
- Encrypted backup storage
- Multiple backup locations
- Quick recovery protocols
Security Protocols
- Regular security audits and assessments
- Vulnerability testing and patching
- Employee training on data protection
- Incident response procedures
- Data breach notification protocols
User Agreement (End Users)
- Platform Usage
1.1 Registration and Account
Account Creation
- Required Information
- Full name as per government ID
- Valid mobile number
- Email address
- Age and gender
- Optional: Medical history, allergies, ongoing medications
- Account Security
- Strong password requirements
- Mobile verification
- Email confirmation
- Login activity monitoring
Account Management
- Profile Updates
- Ability to update personal information
- Option to add family members
- Medical history updates
- Document upload facility
- Privacy Controls
- Control over information sharing
- Data access settings
- Communication preferences
- Report sharing permissions
1.2 Booking Services
Appointment Booking Process
- Search for Services
- Browse by test type
- Filter by location
- Compare prices
- Check availability
- Select Provider
- View detailed profiles
- Check ratings and reviews
- Compare facilities
- View available time slots
- Book Appointment
- Choose preferred time
- Add special requirements
- Upload prescriptions if needed
- Receive confirmation
- Pre-Appointment
- Receive preparation instructions
- Get reminder notifications
- Option to reschedule
- Directions to facility
1.3 User Responsibilities
Accurate Information
- Provide correct personal details
- Upload valid prescriptions
- Share relevant medical history
- Update information as needed
Appointment Management
- Arrive on time for appointments
- Follow preparation instructions
- Notify about cancellations in advance
- Maintain communication through platform
Platform Usage
- Maintain account security
- Report technical issues
- Provide honest feedback
- Follow platform guidelines
Healthcare Provider Agreement (Doctors)
- Registration and Onboarding
1.1 Documentation Requirements
Required Documents
- Medical Registration Certificate
- Degree certificates and specialization proof
- Government ID proof
- Professional experience certificates
- Clinic/Hospital affiliation proof
- Indemnity insurance (if applicable)
Verification Process
- Document Submission
- Upload through dashboard
- Email to partner@scancentrenearme.com
- Physical verification if required
- Background Check
- Verification of credentials
- Professional history check
- Registration status verification
- Practice location verification
1.2 Profile Setup
Essential Information
- Professional Details
- Specializations and expertise
- Years of experience
- Languages spoken
- Educational background
- Awards and recognition
- Practice Information
- Consultation timings
- Available days
- Location details
- Types of services offered
- Consultation fees
1.3 Service Standards
Quality Requirements
- Professional Conduct
- Punctuality in appointments
- Professional appearance
- Clear communication
- Patient respect and privacy
- Medical Standards
- Updated medical knowledge
- Standard treatment protocols
- Proper record keeping
- Emergency handling procedures
Diagnostic Center Agreement
- Partnership Terms
1.1 Registration Requirements
Legal Documentation
- Center registration certificate
- NABL accreditation (if applicable)
- Equipment certification
- Staff credentials
- Safety certificates
- Insurance documentation
Facility Requirements
- Infrastructure Standards
- Clean and hygienic environment
- Proper equipment maintenance
- Adequate waiting area
- Patient friendly facilities
- Emergency handling capability
- Staff Requirements
- Qualified technicians
- Trained support staff
- Quality control officer
- Patient care coordinator
1.2 Service Delivery Standards
Test Procedures
- Sample Collection
- Proper collection methods
- Sample handling protocols
- Patient identification process
- Special handling requirements
- Testing Process
- Quality control measures
- Equipment calibration
- Standard operating procedures
- Result verification process
Report Management
- Report Generation
- Standard format
- Clear presentation
- Reference ranges
- Result interpretation
- Digital delivery options
- Timeline Adherence
- Committed turnaround time
- Regular status updates
- Delay notifications
- Emergency reporting protocol
- Commission Structure
2.1 Financial Terms
Commission Calculation
- Basic Tests
- Percentage of test cost
- Volume-based adjustments
- Special package rates
- Seasonal variations
- Specialized Tests
- Custom commission rates
- Package deal structures
- Premium service charges
- Special arrangement terms
Payment Process
- Billing Cycle
- Bi-weekly settlements
- Invoice generation
- Payment verification
- Dispute resolution
- Payment Methods
- UPI transfers
- Bank transfers
- Settlement records
- Transaction tracking
General Platform Guidelines
- Quality Assurance
1.1 Service Monitoring
Quality Parameters
- Patient Satisfaction
- Feedback collection
- Rating system
- Complaint tracking
- Resolution monitoring
- Service Standards
- Wait time tracking
- Report delivery timing
- Customer support response
- Technical performance
1.2 Continuous Improvement
Enhancement Process
- Regular Reviews
- Performance analysis
- User feedback assessment
- Service optimization
- Technology updates
- Training and Development
- Staff training programs
- Process improvements
- Technical upgrades
- Best practice implementation
- Dispute Resolution
2.1 Complaint Handling
Resolution Process
- Complaint Registration
- Online submission
- Phone support
- Email communication
- In-person reporting
- Investigation
- Fact gathering
- Stakeholder communication
- Evidence collection
- Expert consultation
- Resolution
- Problem solving
- Corrective actions
- Communication with parties
- Follow-up verification
2.2 Appeal Process
Escalation Procedure
- First Level
- Support team handling
- Basic resolution attempts
- Documentation
- Status updates
- Second Level
- Management review
- Detailed investigation
- Mediation attempts
- Final decision
- Platform Rights and Updates
3.1 Modification Rights
Service Changes
- Platform Updates
- Feature additions
- Service improvements
- Policy updates
- Technical upgrades
- Terms Modifications
- Notice period
- User communication
- Feedback collection
- Implementation process
3.2 Account Management
Administrative Rights
- Account Control
- Suspension criteria
- Termination conditions
- Recovery process
- Appeal procedures
- Quality Control
- Performance monitoring
- Standard enforcement
- Corrective actions
- Improvement plans
- Legal Framework
4.1 Regulatory Compliance
Legal Requirements
- Healthcare Regulations
- Medical practice standards
- Data protection laws
- Consumer rights
- Industry guidelines
- Digital Compliance
- Online transaction rules
- Privacy regulations
- Technical standards
- Security requirements
4.2 Jurisdiction
Legal Framework
- Governing Law
- Applicable jurisdiction
- Legal proceedings
- Notice requirements
- Dispute forums
- Contact Information
- Legal department
- Compliance office
- Support channels
- Emergency contacts
