Terms and Conditions

For All Users – Patients & Scan Centers

Effective Date: August 5, 2025
Last Updated: August 5, 2025

1. Introduction and Acceptance

Welcome to Scan Centre Near Me, a digital marketplace operated by DIGIXPRO DIGITAL SOLUTION PRIVATE LIMITED (CIN: U62013UP2023PTC192723). These Terms and Conditions (“Terms”) govern your use of our website scancentrenearme.com and all related services.

By creating an account or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

2. User Categories and Service Model

2.1 Platform Users

Our platform serves two primary user categories:

Patients/Clients: Individuals seeking diagnostic, pathology, and medical testing services
Healthcare Testing Partners: Scan centers, diagnostic labs, pathology labs, blood test facilities, and medical testing centers

2.2 Marketplace Model

We operate as a digital marketplace and intermediary platform
We connect patients with certified healthcare testing partners and diagnostic facilities
We facilitate appointment booking and communication
We do NOT provide medical services or operate healthcare facilities
We are NOT responsible for medical outcomes or diagnostic results

2.3 Our Role

Lead generation and patient-provider matching
Appointment coordination and confirmation
Platform maintenance and customer support
Quality assurance and service monitoring

3. Account Registration and Eligibility

3.1 General Eligibility

You must be at least 18 years old to create an account
You must provide accurate and complete information
You must have legal capacity to enter binding agreements
You are responsible for maintaining account security

3.2 For Patients/Clients

Provide accurate personal and medical information
Use services only for legitimate healthcare needs
Honor confirmed appointments
Follow scan center policies and procedures

3.3 For Healthcare Testing Partners

Hold valid business registration and healthcare licenses
Maintain current medical equipment and facility standards
Submit complete registration documentation
Complete detailed service and pricing information
Maintain professional service standards
Honor all platform discount coupons and promotional offers

4. Discount Coupons and Promotional Offers

4.1 Platform Discount System

We offer discount coupons and promotional codes to patients through our platform
These coupons provide patients with reduced pricing on diagnostic services
Discount offers are part of our marketing strategy to attract and retain customers
All healthcare testing partners must honor valid discount coupons presented by patients

4.2 Coupon Honor Policy

MANDATORY COUPON ACCEPTANCE:

All registered healthcare testing partners MUST accept and honor valid platform discount coupons
Patients presenting valid coupons must be treated as regular, full-paying clients
No discrimination is permitted against coupon-using patients
Service quality, priority, and treatment must remain consistent regardless of coupon usage
Refusal to honor valid coupons may result in partnership termination

4.3 Equal Treatment Standards

NON-DISCRIMINATION REQUIREMENT:

Patients using discount coupons must receive identical service quality as regular clients
Appointment scheduling priority cannot be reduced for coupon users
Professional courtesy and service standards must be maintained uniformly
Any discrimination based on coupon usage violates partnership terms
Partners must treat all platform-referred patients with equal professionalism

4.4 Coupon Validation and Processing

We will provide clear coupon validation procedures to all partners
Valid coupons will have unique codes and expiration dates
Partners must verify coupon validity before providing discounted services
Fraudulent or expired coupons should be reported to our customer service
Billing adjustments for valid coupons will be handled according to partnership agreements

5. Service Terms and Responsibilities

5.1 For Patients/Clients

Your Rights:

Access to certified and verified healthcare testing partners
Transparent pricing information
Professional customer support
Appointment confirmation and reminders
Quality service standards
Valid discount coupons and promotional offers

Your Responsibilities:

Provide accurate personal and medical information
Honor confirmed appointments or cancel with adequate notice
Follow healthcare testing partner policies and payment procedures
Maintain respectful communication with service providers
Report any service issues promptly
Use discount coupons appropriately and honestly

Important Disclaimers:

We are a booking platform, not a medical service provider
All medical services are provided directly by healthcare testing partners
We are not responsible for medical outcomes or diagnostic accuracy
Insurance acceptance and claims are handled directly by healthcare testing partners
Final pricing and payment terms are determined by individual healthcare testing partners

5.2 For Healthcare Testing Partners

Your Rights:

Platform listing and profile management
Lead generation and patient referrals
Marketing and promotional support
Customer support assistance
Performance analytics and reporting

Your Responsibilities:

Maintain valid healthcare licenses and certifications
Provide accurate service and pricing information
Honor confirmed appointments and quoted prices
Maintain professional service standards
Handle patient communications professionally
Process payments and insurance claims directly with patients
Submit complete and accurate facility documentation
Honor all valid platform discount coupons without discrimination
Treat all platform-referred patients equally regardless of payment method or coupon usage

Important Obligations:

All medical services and outcomes are your sole responsibility
You must maintain patient confidentiality and data protection
Insurance acceptance claims must be accurate and verifiable
Pricing information must be current and honored
Facility certifications must be genuine and up-to-date
Discount coupon refusal or patient discrimination may result in immediate partnership termination

6. Booking Process and Appointment Management

6.1 Booking Procedure

Patient Search: Patients search for services and healthcare testing partners
Appointment Request: Patients submit appointment requests through our platform
Provider Confirmation: Healthcare testing partners confirm or decline appointment requests
Confirmation Notification: Both parties receive confirmation details
Service Delivery: Patients visit healthcare testing partners for services
Direct Payment: Patients pay healthcare testing partners directly (online or in-person)
Coupon Application: Valid discount coupons are applied during payment process

6.2 Appointment Modifications

Cancellations and rescheduling must be handled directly between patients and healthcare testing partners
We facilitate communication but are not responsible for appointment changes
Our customer service can assist with booking-related queries
Coupon validity may be affected by appointment modifications

6.3 No-Show Policy

Patients who fail to attend confirmed appointments may be restricted from future bookings
Healthcare testing partners must report no-shows for platform quality management
Repeated no-shows may result in account suspension
Valid coupons may be forfeited for no-show appointments

7. Pricing, Payments, and Financial Terms

7.1 Patient Payment Terms

No Platform Fees: Patients do not pay us directly for booking services
Direct Payment: All service payments are made directly to healthcare testing partners
Payment Options: Online or in-person payment as offered by healthcare testing partners
Pricing Display: Prices shown are as provided by healthcare testing partners
Discounts: Promotional offers and discount coupons are subject to partner participation
Coupon Benefits: Valid discount coupons provide immediate price reductions

7.2 Healthcare Testing Partner Financial Obligations

Complete and accurate pricing information must be provided
Promotional pricing must be honored as quoted
All valid discount coupons must be accepted and honored
Business relationship terms are governed by separate partnership agreements
Payment processing for services is handled directly with patients
Coupon-related billing adjustments handled according to partnership terms

7.3 Refunds and Cancellations

Our Role: We facilitate communication for refund requests
Provider Responsibility: Healthcare testing partners handle all refunds and cancellations directly
No Platform Liability: We are not responsible for refund disputes
Resolution Process: Disputes should be resolved directly between patients and healthcare testing partners
Coupon Refunds: Coupon refund policies are determined by individual healthcare testing partners

8. Quality Standards and Compliance

8.1 Healthcare Testing Partner Standards

All healthcare testing partners must:

Maintain valid business and healthcare licenses
Follow applicable medical equipment and safety regulations
Provide professional and courteous service
Maintain clean and hygienic facilities
Honor quoted prices and service commitments
Accept and honor all valid platform discount coupons
Provide equal treatment to all patients regardless of coupon usage

8.2 Certification and Verification

NABL Certification: Displayed when verifiable through public sources
Insurance Acceptance: Based on healthcare testing partner declarations
Verification Process: We conduct good faith verification through publicly available information
False Information: Providing false certification or facility information results in immediate account termination

8.3 Quality Monitoring

We monitor service quality through patient feedback
Poor service ratings may result in listing suspension
We reserve the right to remove providers for quality issues
Regular performance reviews may be conducted
Coupon discrimination complaints will result in immediate investigation
Repeated coupon-related service issues may lead to partnership termination

9. Data Protection and Privacy

9.1 Information Collection

We collect personal information as detailed in our Privacy Policy
Medical information is shared only with selected healthcare testing partners
We implement security measures to protect user data
Users control the extent of information shared

9.2 Information Sharing

Patient information is shared with selected healthcare testing partners for appointment purposes
Healthcare testing partner information is displayed publicly on our platform
We do not sell personal information to third parties
All data handling complies with applicable privacy laws

9.3 User Rights

Access, correct, or delete your personal information
Control marketing communication preferences
Request information about data usage
Lodge complaints about data handling

9. Limitation of Liability and Disclaimers

9.1 Platform Disclaimers

WE PROVIDE SERVICES ON AN “AS-IS” AND “AS-AVAILABLE” BASIS:

We do not guarantee uninterrupted platform availability
We are not responsible for technical errors or system failures
Service provider availability is not guaranteed
Lead generation results may vary

9.2 Medical and Healthcare Disclaimers

IMPORTANT MEDICAL DISCLAIMERS:

We are NOT a healthcare provider or medical service operator
We do not provide medical advice, diagnosis, or treatment
All medical services are provided solely by scan centers
We are not responsible for medical outcomes, diagnostic accuracy, or treatment results
Always consult qualified healthcare professionals for medical guidance

10.3 Third-Party Service Limitations

Healthcare testing partners are independent service providers
We do not control partner operations, quality, or policies
Insurance claims and acceptance are handled directly by healthcare testing partners
Service disputes should be resolved directly with healthcare testing partners
Coupon-related disputes should be reported to our customer service for investigation

9.4 Liability Limitations

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

Our total liability is limited to ₹10,000 or amounts paid in the last 12 months
We are not liable for indirect, consequential, or punitive damages
We do not guarantee specific outcomes or service levels
Force majeure events are excluded from liability

10. User Conduct and Prohibited Activities

10.1 Acceptable Use

Use services only for legitimate healthcare needs
Provide accurate and truthful information
Respect other users and service providers
Follow all applicable laws and regulations

10.2 Prohibited Activities

Users must NOT:

Provide false or misleading information
Use the platform for illegal activities
Harass, abuse, or threaten other users
Attempt to circumvent platform security
Use automated systems to access the platform
Violate intellectual property rights
Post inappropriate or offensive content

10.3 Account Suspension and Termination

We may suspend or terminate accounts for:

Violation of these Terms
Fraudulent or illegal activity
Repeated service quality issues
Non-compliance with healthcare regulations
Technical or security reasons

11. Intellectual Property Rights

11.1 Platform IP

“Scan Centre Near Me” and all related trademarks belong to DIGIXPRO DIGITAL SOLUTION PRIVATE LIMITED
All platform content, design, and technology are our property
Users may not reproduce or distribute platform content without permission

11.2 User Content

You retain ownership of information you provide
You grant us license to use your information for service provision
You warrant that your content does not infringe third-party rights

11.3 Copyright Protection

We respect intellectual property rights
Report copyright infringement to hello@digixpro.in
We will respond to valid copyright notices promptly

12. Dispute Resolution and Legal Framework

12.1 Dispute Categories

Platform Disputes:

Account access or technical issues
Billing or service disputes with us
Privacy or data protection concerns

Service Disputes:

Appointment cancellations or no-shows
Service quality issues
Payment or refund disputes with scan centers
Insurance claim problems

12.2 Resolution Process

Step 1: Customer Service

Contact our customer service team first
Email: cs@scancentrenearme.com
Phone: +91 88513 00697
Response time: Within 48 hours on business days

Step 2: Direct Resolution (for service disputes)

We facilitate communication between parties
Direct resolution between patients and healthcare testing partners
We provide guidance but cannot force resolution
Special investigation process for coupon discrimination complaints

Step 3: Legal Resolution

Unresolved disputes proceed to legal resolution
Legal proceedings through our designated legal counsel
Jurisdiction: Prayagraj, Uttar Pradesh
Arbitration proceedings may be initiated for major disputes

12.3 Class Action Waiver

You waive the right to participate in class action lawsuits
All disputes must be resolved individually
Arbitration proceedings are binding on all parties

13. Regulatory Compliance and Healthcare Standards

13.1 Healthcare Regulations

All healthcare testing partners must comply with:

Medical device regulations and standards
Healthcare facility licensing requirements
Patient data protection and privacy laws
Insurance and billing regulations
Local health department guidelines
Equal treatment standards for all patients regardless of payment method

13.2 Business Compliance

We comply with:

Indian Companies Act, 2013
Information Technology Act, 2000
Digital Personal Data Protection regulations
Consumer protection laws
Healthcare intermediary regulations

13.3 Regulatory Changes

Terms may be updated to reflect regulatory changes
Users will be notified of significant compliance updates
Continued use constitutes acceptance of regulatory updates

14. Force Majeure and Exceptional Circumstances

14.1 Uncontrollable Events

Neither we nor service providers are liable for service disruptions due to:

Natural disasters, pandemics, or government restrictions
Technical failures beyond reasonable control
Regulatory changes affecting operations
Internet or communication service disruptions

14.2 Service Continuity

We will make reasonable efforts to maintain service during disruptions
Alternative service arrangements may be facilitated when possible
Users will be notified of significant service interruptions

15. Modifications and Updates

15.1 Terms Updates

We reserve the right to modify these Terms with 30 days notice
Updates will be posted on this page with revised effective date
Continued use after updates constitutes acceptance
Material changes may require additional consent

15.2 Service Modifications

Platform features and functionality may be updated periodically
New services may be introduced with additional terms
Service discontinuation will be communicated with adequate notice

16. Account Management and Data Retention

16.1 Account Deactivation

Users may deactivate accounts at any time
Contact customer service for account deletion requests
Some information may be retained for legal compliance

16.2 Data Retention

Account information is retained as per our Privacy Policy
Medical appointment data is typically retained for 3 years
Legal compliance may require longer retention periods

17. International Users and Cross-Border Services

17.1 Service Availability

Services are primarily available in India
International users must comply with local laws
Cross-border medical services are subject to additional regulations

17.2 Legal Compliance

Users outside India must comply with local healthcare regulations
Data transfers are governed by applicable data protection laws
Jurisdiction remains Prayagraj, Uttar Pradesh for all users

18. Contact Information and Support

18.1 Customer Support

DIGIXPRO DIGITAL SOLUTION PRIVATE LIMITED
Operating Brand: Scan Centre Near Me
Website: scancentrenearme.com
Customer Service Email: cs@scancentrenearme.com
General Inquiries: hello@digixpro.in
Phone: +91 88513 00697
Address: S.F. – 10 D, Gaur City Centre, Gaur Chowk, Sector 4, Greater Noida West, Uttar Pradesh 203207

18.2 Legal and Compliance

Legal Proceedings: Through designated legal counsel
Jurisdiction: Prayagraj, Uttar Pradesh, India
Legal Inquiries: hello@digixpro.in

18.3 Support Hours

Business Hours: Monday to Saturday, 9:00 AM to 6:00 PM
Email Response: Within 48 hours on business days
Emergency Support: Available for critical issues

19. Governing Law and Final Provisions

19.1 Applicable Law

These Terms are governed by the laws of India
All interpretations follow Indian legal standards
International conventions apply where relevant

19.2 Jurisdiction

Courts of Prayagraj, Uttar Pradesh have exclusive jurisdiction
You consent to personal jurisdiction in these courts
Online dispute resolution may be utilized when appropriate

19.3 Entire Agreement

These Terms constitute the complete agreement between parties
They supersede all prior agreements and understandings
Separate partnership agreements may apply to service providers

19.4 Severability

If any provision is found invalid, remaining provisions stay in effect
Invalid provisions will be replaced with enforceable equivalents
The overall intent of these Terms will be preserved

Company Registration Details:
DIGIXPRO DIGITAL SOLUTION PRIVATE LIMITED
CIN: U62013UP2023PTC192723
Registered under the Companies Act, 2013

Acknowledgment: By creating an account and using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. These Terms are effective immediately upon your acceptance and govern your ongoing use of our platform.

Last Review Date: August 5, 2025
Next Scheduled Review: February 5, 2026